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Tidal Charges Former Users’ Credit Cards Without Their Consent

Tidal has charged multiple former customers' credit cards in an apparent mistake, according to a report this week.

Former subscribers to Jay Z‘s high end streaming service Tidal may have to check their bank statements, as a report emerged yesterday (Jan. 18) that the company had charged several former users $19.99 despite their accounts being closed.

It seems that Tidal quickly rectified the error, sending an email notifying affected former customers that the money had been refunded and would take two to five business days to appear on credit card statements. As a form of restitution, they also offered three free months of the service’s premium tier, which costs $9.99 per month (its higher-quality hifi tier goes for the previously-mentioned $19.99 per month).

“Rest assured, we’ve already refunded any charges,” Tidal wrote in a statement provided to Billboard. “Accounts haven’t been renewed, but we have offered a 3 month complimentary trial of the premium service on top of the refund as an apology that will not be auto renewed upon completion.”


Tidal declined to provide the number of former users affected by the charge, though some have found the free three-month trial membership off-putting, as they had already closed their accounts with the service. It’s the company’s first public hiccup since announcing in December that Jeff Toig, a former executive at SoundCloud and Muve Music, would be taking over as its third CEO in nine months.