Ticketmaster’s Arbitration Policy Again Enforced in Dispute Over Pandemic Refunds
Ticketmaster has convinced another California federal judge that fans who are unhappy over pandemic-related event cancellations and delays have to arbitrate their claims.
Ticketmaster has convinced another California federal judge that fans who are unhappy over pandemic-related event cancellations and delays have to arbitrate their claims, this time in a suit from a fan who was angry about not getting a refund for tickets to a Rage Against the Machine concert that was indefinitely postponed.
Derek Hansen in April sued Ticketmaster, and its parent company Live Nation Entertainment, claiming the site retroactively changed its refund policy after the novel coronavirus pandemic hit the U.S. to exclude postponed events. (Ticketmaster president Jared Smith responded to public criticism in a letter to Billboard.)
In September, both Ticketmaster and StubHub prevailed on similar motions in disputes brought by baseball fans. There, U.S. District Judge Dale Fischer found that the click-through agreements users interact with while signing into the site and buying tickets are sufficient to provide notice of the policy and constitute mutual assent to an arbitration agreement.
U.S. District Judge Edward M. Chen isn’t buying it.
Read the full decision at THR.com.
This story was originally published by The Hollywood Reporter.