Frequently Asked Questions

MEMBERSHIP

 

Where do I sign up for Billboard Pro or Pro with Print?

It’s easy: just click here!

 

What is Billboard Pro?

Billboard Pro is your backstage pass to the ultimate in music industry coverage, context, and intel. Billboard Pro gives you access to all of Billboard’s weekly charts, our digital-first platform with interactive content, a 24/7 feed of breaking news, timely deep dives, expert commentary, and more! Learn more or sign up here.

 

What is Billboard Pro with Print?

Billboard Pro with Print offers all the benefits of Billboard Pro, plus 34 print issues of Billboard magazine per year and access to more than five decades of Billboard’s archives. Learn more or sign up here.

 

How long does my membership last?

We offer annual and monthly memberships. 

 

I am a current member and cannot access the premium content.

Make sure you have logged in with your email and password by clicking “Sign In” which appears in the upper right hand corner of www.billboard.com. If you have forgotten your password, click “Sign In”, then click the “Forgot Password” link.

 

I’m a current Billboard Digital or All Access subscriber, how do I access my account? 

To access your subscription click here.  

 

I’m a Billboard Print Only subscriber, how do I access my account?

If you are a Billboard Print Only subscriber, please contact Customer Service at subscriptions@billboard.com to upgrade to a Pro with Print subscription.

 

I’m a current subscriber, how do I access Billboard’s digital edition?

If you selected, “Yes, I have an iPad”, then follow this link to download the app.  Additionally, here is a link to the iPad FAQs: https://www.billboard.com/p/billboard-magazine-for-ipad-app-faqs

 

If you did not select “Yes, I have an iPad”, you should be receiving a separate confirmation from Zinio with instructions on how to access the digital edition. If you have not received the Zinio confirmation, please check your spam/junk folder or click here.

 

What if I just want the print magazine?

Please contact subscriptions@billboard.com or call 800.684.1873 or +1.845.267.3007 (outside the US) to subscribe to Billboard’s Print Only edition.

 

How do I manage my newsletter subscriptions?

You can select your newsletter here.

 

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Go to the Billing section on your account page.

If your billing information isn’t available, please contact membership@billboard.com



 

How do I activate or cancel auto-renewal for my membership?

Membership auto-renewal can be toggled on or off at any time on your account page. We’ll also notify you when your membership is renewed or close to expiring.

How can I cancel my membership?

We’ll be sorry to see you go, but we’ve made canceling simple. Simply log in to your account and click the “Cancel My Membership” button, which will point you to an email to send to customer service. Once received, your account will be cancelled within 48 hours.

CHARTS

 

How are Billboard charts compiled?

Click here for our complete Billboard Charts Legend.

 

How can titles and artists become eligible for Billboard charts?

For eligibility on most Billboard charts, music must be registered through NIelsen Music. For more information, contact ClientServices@SoundScan.com.

 

When do charts update each week?

Almost all weekly charts update each Tuesday morning (while, during weeks with Monday holidays, charts update on Wednesdays). If you don't see a weekly chart updated by those times, please clear your browser cache and try again.

 

How can I find out all the latest Billboard chart news?

The "Chart Beat" section of Billboard.com is your home for all content about Billboard charts. Stories about the Billboard 200 albums chart generally post on Sunday afternoons, while stories about the Billboard Hot 100 generally post each Monday afternoon. Other stories, podcasts, videos and more covering our full menu of charts post throughout the week.

 

How can authorized parties add or update images on Billboard charts?

Please see the Technical section below.

 

How can I find an answer to a question regarding Billboard chart stats? (Such as: how high did a song rise on the Hot 100, or how many No. 1 albums on the Billboard 200 does my favorite artist have?)

Specific questions about chart feats should be addressed to research@billboard.com. You can also contact our "Chart Beat" editors or submit questions and comments for our "Ask Billboard" reader mailbag.

EDITORIAL

 

Why didn’t you review [insert name here]’s latest music?

Literally hundreds of new albums are released each week and arrive at Billboard's offices, all seeking print and online reviews and/or mentions. It is physically impossible to cover all of them within the magazine or online. Billboard's experts choose various titles to review based on retail and airplay potential, as well as artistic merit.

 

You made a mistake/I know more than you/You left something out of your article.

Although none of those are questions, billboard.com readers often have comments and/or information regarding articles that are published on the site. If you feel you can correct and error or add something significant, please direct your comments to the site's editorial staff via the links on the "Contact Us" page.

TECHNICAL

 

How can I add, change or remove album artwork, artist information and photos, or song and album information on billboard.com (including on charts and in stories)?

Album art, artist publicity photos and repertoire or discography information on billboard.com is licensed from Rovi/All Music Guide. Authorized parties can request changes to this information on our site contact us at feedback@billboard.com.  Please include the name of the artist and album as well as links to our site showing what is missing/wrong. If artwork needs to be added or updated please send a .jpg file, cropped to a perfect square of 1500 x 1500 px as an email attachment.

 

I have a general technical question or website issue, where do I submit those?

Please contact us via this form to submit feedback. Be sure to provide an email address if you'd like a response.


 

THE BILLBOARD BIZ
SUBSCRIBER EXPERIENCE

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