Ticketholders for Adele‘s canceled London concerts will receive a full refund, U.K. ticketing company Eventim announced. Previously, fans were only set to receive a partial refund that did not include over £10 ($12) in booking fees.
Adele called off the July 1 and 2 Wembley Stadium gigs, the final two dates of a 121-show tour, just before the weekend they were scheduled to take place. The singer cited damaged vocal cords as the reason for canceling, apologizing for the last-minute decision in a lengthy note shared on social media. “On medical advice I simply am unable to perform over the weekend,” she explained. “To say I am heart broken would be a complete understatement.”
“We have been working closely with the event organiser to resolve the issue in all parties’ best interests,” Eventim tweeted Friday (July 7). “Therefore on this occasion we will not only refund the face value of the tickets but also the booking fees. We will continue to process the refunds across the coming weeks. Thank you for your patience.”
At press time, the concerts have not been rescheduled. (“Event organisers are exploring the options to reschedule,” Eventim said in a document posted to answer frequently asked questions from ticketholders.)
Please see the latest information regarding refunds for the cancelled Adele concerts: pic.twitter.com/PlIBRBSw7B
— Eventim UK (@eventim_uk) July 7, 2017