Everything is up and running for Ticketfly following an investigation into the “cyber incident” that forced the service to suspend operations earlier this week.
After Ticketfly’s “backstage” database — the collection of personal contact information and confidential planning details for many of the venues, festivals and promoters who use Ticketfly for their events — was targeted by a hacker on May 31 and employees worked through the night to minimize the impact of the intrusion, the company launched an investigation and had systems back to normal by Saturday morning (June 2).
“In consultation with leading third-party forensic and cybersecurity experts, we are in the process of bringing the Ticketfly ticketing system back online with the security of our clients and fans top of mind,” a Ticketfly spokesperson told Billboard in a statement. “We are grateful for the outpouring of support our community has shown us while we continue to work through this cyber incident.”
“We are grateful for the outpouring of support our community has shown us while we continue to work through this cyber incident.”
Ticketfly noted on their website that recovery from the incident may involve some glitches for the time being, and that they “expect there will be some technical issues with certain functionality typical to bringing these types of operations back online.”