Three-day festival was called off because of poor ticket sales and high expenses.
Eventbrite has issued refunds for Karoondinha, the canceled three-day festival headlined by John Legend, Chance the Rapper and Odesza, which was scheduled at a wilderness park near Penn State University.
Festival founders Kaleena and Paul Rallis told Billboard the event had to be called off because of poor ticket sales and high expenses.
On Friday (June 30), Eventbrite notified fans via email that their ticket purchases were being refunded.
"On behalf of all of us at Eventbrite, we’d like to sincerely apologize for your experience with this event. We’d like to reiterate that while we were not involved in the production of this specific event or the decision to postpone it, we are committed to providing a high level of customer service to anyone who purchases tickets through our website," the email from Eventbrite reads. "As such, Eventbrite has worked with the organizer to issue a full refund to your credit/debit card, which you can expect to see on your statement within 7 business days."
A few thousand people bought tickets for the summer festival with prices ranging from $99 for a one-day pass to $229 for a three-day pass. The cancelation was a disappointing end for the Rallis siblings, who raised $5 million from local investors to stage the festival at Penn's Cave & Wildlife Park in Centre Hall, Penn.
"I think what we've learned in all of this is that the key part of putting on a successful festival is having a sustainable business model, which we obviously didn't have going into this," Paul Rallis told Billboard.