CD Baby, the independent distributor and artist services company, is back online after a weekend of rolling outages which the company blamed on “database issues.”
The Portland, Oregon-based business, which boasts half a million clients and a catalogue of more than seven million tracks, was plagued by crashes after its database reportedly became corrupted during routine maintenance last week.
An emergency restoration ensured, but the problems rumbled on until the company gave its platform a full bill of health in the early hours on Monday.
Through the frustrating ordeal, CD Baby kept its partners in the loop through a handful of social media updates, with a statement posted Monday finally declaring, “Our sites are back in business.” In an accompanying letter to its clients, CEO Tracy Maddux insisted the business wasn’t hacked and assured its users’ information is secure and intact, despite the glitches.
“On the evening of Thursday, February 16 we took our servers offline for normal, scheduled maintenance,” Maddux explained in one post. “During that process, our database became corrupted and the initial database restoration failed. As you might imagine, a database serving 500,000 clients worldwide and seven million tracks is pretty big, so the successful restore process took quite a while. Because we couldn’t process data in the interim (such as CD sales or new album signups) our CD Baby retail and members sites remained offline for the duration of the emergency.”
All sales and streams that occurred during the outage will be reported and accounted for, according to Maddux.
CD Baby claims to have paid out more than $250 million to its artists since opening for business in a garage back in 1998.