Electric Daisy Carnival's Pasquale Rotella Responds to Complaints of Fans Waiting Hours for Shuttles

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General view during the 21st annual Electric Daisy Carnival at Las Vegas Motor Speedway on June 18, 2017 in Las Vegas. 

Ticket-buyers displeased with the hours spent waiting for shuttles back from EDC Las Vegas 2017 may have endured hot temperatures in an uncomfortable parking lot outside the Las Vegas Motor Speedway venue, but Pasquale Rotella, founder of event organizer Insomniac, did not shy away from their complaints.

“We hear you loud and clear on all issues related to traffic, shuttles, and Premiere Parking,” Rotella wrote in a public post on Instagram. “This is not the level of experience you deserve, and we are working to fix these problems. Keep the lines of communication open. If you have an issue or question, please let us know via social media.”

Festival-goers aired their grievances on social media and across forum sites like Reddit through the weekend. “Got in line for my shuttle at 5AM,” one Redditor writes at the start of a chain. “Still waiting 3 and 1/2 hours later. We're sleeping on the floor and probably still have another hour to go. This is my first EDC. I paid $800 for VIP (no VIP shuttles) and $90 for a shuttle pass. From this experience, I don't think I'll be returning.”

Read Rotella's full response below: