In response, the company has changed customers' passwords and has addressed the breach on its websites and claims to be working to strengthen its online security. A Beggars spokesperson would not say how many customers have been affected by the breach.
In the letter, signed by Matador president and co-owner Patrick Amory, the company explained the situation to customers: "On May 4, 2016, we were advised by our third-party website developer that it had identified and removed suspicious files from the e-commerce websites of the record labels for which Matador Direct is the distributor. We quickly began an investigation and hired a third-party cybersecurity firm to assist us. Findings from the investigation show that if a customer attempted to or did place an order on one of the affected websites from April 28, 2016 to May 4, 2016, information associated with the order being placed, including the customer's name, address, phone number, email address, payment card number, expiration date and security code (CVV), and account password for the website on which the customer placed an order, may have been obtained by an unauthorized third-party."
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Beggars Group labels work with artists including Vampire Weekend, the xx, Grimes, Savages, Kurt Vile, Queens of the Stone Age and more.
Neither Adele nor Radiohead album orders were affected, though they work with Beggars, as Adele is signed to Columbia in the United States and Radiohead was not distributed by Beggars within the affected time frame.
A Beggars spokesperson told Billboard in a statement, "Matador Direct identified and addressed a data security incident that potentially affected orders placed or attempted to be placed from April 28, 2015 to May 4, 2016 on the e-commerce sites operated by Matador Direct. Customers who have questions may contact our dedicated call center at (877) 218-0056, Monday through Friday, from 9 a.m. to 7 p.m. EST and provide reference number 7631070716 when calling."