Rejiggering the tour midstream was "challenging," says Fogel. But the team moved quickly from the initial shock to rebuilding the North American leg for a year later, and did that so expertly that they not only were able to put most fans in the exact seat they would have been had the tour gone off as planned, but also found seven more shows, including the band's first Nashville stop in 30 years.
"It was difficult at the time, but the most amazing thing through it all was the refund rate across all the shows was only about 9%, which is ridiculous," says Fogel. "And we resold all those tickets."