Coronavirus

Ultra Music Festival Will Not Issue Refunds to 2020 Ticket Holders, Offers 'Benefit' Package Instead

Benefits include admission to either the 2021 or 2022 Miami festivals, discount codes for merchandise and more.

Ultra Music Festival will not issue refunds to 2020 Miami edition ticket holders in light of its year-long postponement. The 21st-annual three-day event was originally scheduled for March 20—22, but was held off in light of rising Coronavirus cases in Florida and around the world. The next festival is scheduled for March 26—28, 2021.

In an email to ticket holders and first published by The Miami Herald, sent Tuesday morning (March 10) at 12:59 am ET, Ultra promised that all 2020 tickets would be honored at either the 2021 or 2022 Ultra Music Festival Miami events, though ticket holders have only 30 days to choose which year they'd like to attend. The event is also working on a “digital online Ultra experience as soon as possible.”

Alongside the future festival admission, Ultra is offering a “Benefits” package that includes an “Extra Ultra Hour” main stage DJ set before gates open exclusive only to 2020 ticket holders who attend in 2021, one free ticket to any non-Miami Ultra Worldwide or Resistance events in 2021 or 2022, a discount code for 50% off official merchandise order of $250 or more, and other incentives.

The decision not to refund ticket holders is concurrent with Ultra's official refund policy, which states that in all cases, including governmental acts and acts of God, the "Organizer may, in its sole and absolute discretion elect to either, (a) issue Purchaser a full or partial refund, (b) postpone the Event for a future date and/or (c) offer Purchaser a comparable 'make good.'"

Ultra is far from the only event effected by the Coronavirus. SXSW was recently canceled and Coachella and Stagecoach are in talks to reschedule to October or cancel the 2020 event all together.

There is yet no word on how artists may have been effected by Ultra 2020's cancellation, or if the 2021 lineup will mirror the planned 2020 event. Ultra's partnering convention, Winter Music Conference, was officially canceled for 2020 on Monday. Many of the satellite parties for Miami Music Week, March 16 — 22, are as of yet going ahead as planned.

Read the full email sent to Ultra Music Festival Miami 2020 ticket holders below.

Coronavirus


THE BILLBOARD BIZ
SUBSCRIBER EXPERIENCE

The Biz premium subscriber content has moved to Billboard.com/business.


To simplify subscriber access, we have temporarily disabled the password requirement.