Disney+ Hit by Technical Issues on Launch Day

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The Walt Disney Co.’s Disney+ streaming service appeared to be hit by technical difficulties on its launch day Tuesday.

Twitter users mentioned problems accessing the service or some of its features around 7 a.m. New York time, and Downdetector.com showed 6,900 reports of problems with the service around 7:30 a.m. ET and slightly more than 7,000 later before problem reports dropped off. People mentioned problems signing up, logging in and streaming.

Downdetector.com's map view showed problems in the U.S., parts of Canada and the Netherlands.

Some U.S. users were allowed to purchase Disney+ on their computer, but once paid for, the streaming service would not load on smart TVs or on the PlayStation app. 

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An error icon would appear each time, showing Mickey Mouse and his dog, Pluto, in space outfits. It would then force users to exit the service.

Once the service did load properly, some titles, such as under the Star Wars category, were unavailable; that error page was just a blank blue screen that said, "Sorry something went wrong. Please try again later."

Would-be users vented their frustrations via social media.

Disney didn't immediately comment.

The company had earlier on Tuesday said that Disney+ has launched, as planned, in the U.S., Canada, and The Netherlands with nearly 500 films and 7,500 TV episodes. 

Disney+ is set to launch in Australia, New Zealand and Puerto Rico on Nov. 19. Disney also previously said that on March 31, 2020, Disney+ will launch in markets across Western Europe, including the U.K., France, Germany, Italy, Spain, and "a number of other countries in the region."

This article was originally published by The Hollywood Reporter.


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