Ticketmaster Apologizes to Billie Eilish Fans for Tour Presale Chaos

Kenneth Cappello
Billie Eilish

Trying to score tickets was 'an absolute nightmare,' one fan said on Twitter.

A Ticketmaster Verified Fan presale for Billie Eilish concert tickets yesterday (Oct. 3) devolved into chaos, prompting an apology from the online ticketer. 

Those lucky enough to be selected through the Verified Fan program receive a presale code for early access to tickets at fair prices. But when the presale tickets for the "Bad Guy" singer's global Where Do We Go? Tour went on sale yesterday morning, dozens of fans found themselves locked out of the Ticketmaster site, kicked out of their spot in line, or facing a waitlist of up to 500 other people, as one user claimed.

The drama was enough for Ticketmaster to issue an apology through Twitter, writing, "Billie Eilish Fans: We sincerely apologize for the issues during today's presale. We will ensure that all Verified Fans are able to purchase tickets prior to tomorrow's public onsale."

A representative for Ticketmaster tells Billboard that the on-sale was delayed an hour total due to a systems error, and that all issues have been resolved. 

The 17-year-old goth-pop star herself responded on her Instagram story, where she told fans, "You guys broke ticketmaster lmaoooo but we fixed it. If you got a pre-sale code but weren't able to use it this morning, check your texts and get them tickets. For everyone else, tickets go on sale tomorrow. Love you."

General onsales began this morning for the arena tour, which kicks off on March 8, 2020 at Miami's AmericanAirlines Arena. She'll hit major cities like New York, Chicago, Detroit, Philadelphia and Los Angeles before heading to South America, Europe and the U.K. 

Ticketmaster also angered Eilish fans back in May, when one of the singer's Chicago tour dates was moved to a larger venue to satisfy demand. In the process, some fans who had scored floor seats to the original venue claimed they were abruptly reassigned to the nosebleeds in the new one. 


THE BILLBOARD BIZ
SUBSCRIBER EXPERIENCE

The Biz premium subscriber content has moved to Billboard.com/business.


To simplify subscriber access, we have temporarily disabled the password requirement.