Festival organizers apologize after first year with Pittsburgh ticketing company leaves fans feeling burned.
Burning Man organizers took the unusual step of apologizing to the Burner community Wednesday (April 10) after a series of technical glitches and site crashes created chaos for fans trying to buy tickets during the event's Main Sale, where 23,000 tickets are made available to the public.
Fans complained the site would crash seconds after hitting the purchase button, while others said they were shut out by glitches, page timeouts and error messages from the unnamed ticketing company that had replaced Ticketfly, which had serviced the event from 2014-2018. Five days after the disastrous main sale, Burning Man officials still have not released the name of the ticketing company in the calamity, with one Reno Gazette Journal reporter writing that the ticketing providing was still a "mystery vendor."
Today Billboard has learned that ShowClix was the company behind Wednesday's problem-plagued ticket sale, its first for Burning Man since winning the business after the event's five-year relationship with Ticketfly and their new owners Eventbrite ended last year. ShowClix is a Pittsburgh-based company owned by Patron Technology, a New York firm that provides software and technical support for live entertainment events. ShowClix's president Brian Arnone is a former Ticketfly svp, where he worked from 2010 to 2015.