Ticketmaster UK Says Customer Info May Have Been Stolen

Courtesy Photo
Ticketmaster

The company reports it has "identified malicious software on a customer support product" hosted by a third-party tech supplier.

Ticketmaster UK says personal information and credit card data from customers in Britain and other countries may have been stolen in a security breach.

The company says it has "identified malicious software on a customer support product hosted by Inbenta Technologies," a third-party tech supplier.

Ticketmaster says it disabled the affected product as soon as it discovered the problem on Saturday. It didn't say why it did not disclose the breach until Wednesday.

The ticket-seller says "some of our customers' personal or payment information may have been accessed by an unknown third-party." The breach affects U.K. transactions between February and June 23 and "international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018."

According to City A.M., U.K. customers of GETMEIN! and Ticketweb were also subjected to the data breach.

North American customers are not affected and, according to a spokesperson, overall less than 5 percent of the company's global customer base has been affected by this incident.

Ticketmaster UK has set up a webpage for users to find more information about the breach. The security page says the company has contacted everyone who was possibly compromised by the incident and says “If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.”

Those who were contacted could have had their name, address, email address, telephone number, payment details and Ticketmaster login details compromised by the "malicious software."

"Forensic teams and security experts are working around the clock to understand how the data was compromised," the Ticketmaster spokesperson adds. "We are working with relevant authorities, as well as credit card companies and banks."

While the company investigates the cause of the breach, Ticketmaster is encouraging all compromised customers to reset their passwords as a cautionary measure and offering impacted customers a free 12-month identity monitoring service with a leading provider. More information on the how to sign up for the monitoring service can be found on the security webpage.