The streaming platform caught some heat online for what some users perceived as diminished audio quality, but a spokesperson says that's "inaccurate."
SoundCloud is calling claims "inaccurate" that it has changed its streaming audio format and decreased its quality.
Since Wednesday, Twitter users have been voicing a mix of frustration and confusion with the streaming platform over what appeared to be a swap from 128 kbps MP3 to 64 kbps Opus. But the company tells Billboard this change is nothing new and is part of frequent tests it runs with its audio -- just as other streaming services do regularly.
"We always appreciate feedback, but these reports are inaccurate," a SoundCloud spokesperson told Billboard in a statement. "SoundCloud has not altered its approach to audio quality. We have been using the Opus codec (among others) since 2016, and we regularly test different combinations of encoding and streaming to offer listeners a quality experience on any device.