Business

Eventbrite Sends Refund Info to Karoondinha Attendees

Eventbrite Headquarters
Courtesy of Eventbrite

Eventbrite Headquarters

Are you one of the few thousand people who bought tickets to the canceled festival? Expect refund instructions soon.

Eventbrite emailed Karoondinha ticket holders Wednesday, notifying them the three-day festival would not be taking place July 21-23 near Penn State.

On Tuesday the festival's organizers announced the cancelation of the festival headlined by Chance the Rapper, John Legend and Odesza, telling fans they hope to stage an event at another time. Festival founders Kaleena and Paul Rallis told Billboard the event had to be called off because of poor ticket sales and high expenses.

A few thousand people bought tickets for the summer festival with prices ranging from $99 for a one-day pass to $229 for a three-day pass. On Wednesday, ticket-buyers received an email from Eventbrite's Trust and Safety team announcing the cancelation.

"Unfortunately, we were notified that this event will no longer take place as originally planned," the email read. "As an event technology platform ticketing millions of events each year, we were not involved in the production of this specific event or the decision to postpone it; however, we are committed to providing a high level of customer service to anyone who purchases tickets through our website. As such, we are working closely with the organizer of the event to finalize next steps for processing refunds and will send you an update with details by the end of the week."

The cancelation is a disappointing end for the Rallis siblings, who raised $5 million from local investors to stage the festival at Penn's Cave & Wildlife Park in Centre Hall, Penn. Organizers had forecasted selling 25,000 to 30,000 tickets but came up short of their most conservative projections.

"I think what we've learned in all of this is that the key part of putting on a successful festival is having a sustainable business model, which we obviously didn't have going into this," Paul Rallis told Billboard.