Goldenvoice Offering Hacking Victims Free Identity Protection Services

Music Fans attend day 2 of the 2016 Coachella Valley Music & Arts Festival Weekend 1 at the Empire Polo Club on April 16, 2016 in Indio, Calif.
Frazer Harrison/Getty Images for Coachella

Music Fans attend day 2 of the 2016 Coachella Valley Music & Arts Festival Weekend 1 at the Empire Polo Club on April 16, 2016 in Indio, Calif.

The Coachella and Stagecoach promoter is still trying to rectify the data breach it reported earlier this month.

Goldenvoice, the promoter behind Coachella and the Stagecoach festivals, is still trying to rectify the data breach it reported earlier this month when hackers gained access to some festival goers' personal information via its festival websites. To help remedy the situation the promoter is now offering identity protection services to those eligible for one year at no cost.

Today the concert promoter, which is owned by AEG, posted a guide of sorts on its website entitled "Security Incident Information," which outlined the problem, explained what information may have been obtained and how they are trying to remedy the situation as well as what hacking victims themselves can do.

The hackers apparently accessed this information between Sept. 2016 and Feb. 2017. As soon as the breach was discovered law enforcement were notified and the security flaw was fully contained and repaired.

No passwords or financial information was obtained, according to the promoter. The hackers, however, may have users' "first and last name; email address; mailing address, birth date (if provided during Coachella registration); phone number (if provided); Coachella username; and any additional information you may have provided during wristband enrollment/pickup (such as a driver’s license or other form of identification)."  

Goldenvoice said individuals may be eligible to receive identity protection services from AllClear ID for 12 months at no cost, which would provide both "identity repair" and "credit monitoring." To get these benefits individuals need the driver’s license or other form of ID they used when registering. Those who are eligible can call 1-855-263-7376 to learn more.

The promoter warned that the hacked information may be used in phishing" scams to obtain further confidential data. The post recommends never giving out personal information to anyone and to report all illegal or suspicious activities to law enforcement and the appropriate authorities.

If there are any concerns about notices coming from the promoter or any of their festivals, Goldenvoice requests you contact them at info@coachella.com.

Read Goldenvoice's full post here.

THE BILLBOARD BIZ
SUBSCRIBER EXPERIENCE

The Biz premium subscriber content has moved to Billboard.com/business.


To simplify subscriber access, we have temporarily disabled the password requirement.