Warner Music's catalog label Rhino Records will allow New Order fans to exchange copies of new reissues after numerous sound problems were discovered on the bonus discs.
Rhino reissued collector's editions of the U.K. alternative act's first five albums on Sept. 29, each featuring a bonus disc of remixes and other material.
But there were complaints of 300 errors, mostly concerning poor sound quality on the bonus discs; fans posted messages on New Order’s fan site and on comment sections on sites such as Amazon.com. Some complain that the bonus tracks sound like they were taken directly from vinyl releases.
Former bassist Peter Hook, responding to online complaints, questioned whether production masters were used for the reissues.
Writing on his MySpace page last month, Hook said: "We are aware of the problems and because we did not have finished product to listen to it has, shall we say, slipped through the net.
"We are doing all we can to try and get fresh masters made and available, somehow to try and remedy the situation, so please bear with us."
U.S. fans have also noticed the problems since the American release on Nov 11. Rhino and its affiliate Warner Bros. now intends to reissue the reissues and will allow people to exchange their faulty CDs.
"Warner Bros. UK, Rhino and New Order regret that the initial pressings of the Collector Editions of 'Movement,' 'Power, Corruption & Lies,' 'Low-Life,' 'Brotherhood' and 'Technique' contain some minor audio problems on the bonus discs," the company said in a statement.
"We are now in the process of correcting the problems, but it should be noted that due to the age and condition of some of the original source tapes, the sound quality may vary. A further statement will be issued once the corrected product is available. At that time, the procedure for exchanging CDs will be announced. Thank you for your patience while we resolve this situation."